Privacy Policy

Effective Date: March 1, 2025

Pioneer Cruises (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit https://pioneercruises.com.

1. Information We Collect

When you interact with our Site, we may collect the following types of information:

a. Personal Information

· Full name

· Email address

· Phone number

· Billing and shipping address

· Payment details (processed securely via third-party processors)

· Event details or preferences if you submit a booking request or inquiry

b. Non-Personal Information

· IP address

· Browser type and version

· Pages visited and time spent on the Site

· Cookies and usage data for analytics and functionality

2. How We Use Your Information

We may use the collected information to:

· Process bookings and payments

· Respond to inquiries and customer service requests

· Send booking confirmations, promotional offers, or service updates

· Improve our website, services, and user experience

· Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

· Service Providers (e.g., payment processors, IT support, booking software)

· Event partners or vendors, as needed to fulfill your booking

· Legal authorities, if required by law or to protect our legal rights

4. Cookies & Tracking Technologies

We use cookies and third-party tools (e.g., Google Analytics) to enhance your browsing experience, track usage, and improve our services. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

If you are located in Canada, you have the right to:

· Request access to your personal data

· Request correction or deletion of your data

· Withdraw consent where applicable

· File a complaint with a privacy regulator (e.g., Office of the Privacy Commissioner of Canada)

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: info@pioneercruises.com